Protection of personal data in Kosovo

One of the most controversial aspects of online sales is related to payment methods. Virtual stores usually offer several alternatives. They should not impose any specifics on you, but the current legislation protects you so that you can choose the payment method that best suits your personal characteristics.

On the other hand, you shall perform the payment process with due diligence when you use your account. You shall not miss some of these actions from the company’s website:

The clearance (security certificate) shall approve the operation without any issue. Unfortunately, you may find stores that do not provide clearance.

Check if the website has a block enabled in the address bar. You can easily detect and will be the best indicator that the whole process is running as you expected from the beginning.

It should consist of the store’s address to indicate that you are dealing with e secure domain. It should start with https: it will be the best way to know that you are not dealing with an illegal or fraudulent store.

If you see that the place where you are going to purchase provides all these signals, you will be in perfect position to purchase without any risk or incident that could affect the purchase of any commercial product.

You may not know, but offline and online shopping offers you a two-year trade-in guarantee for all types of products or services that will automatically run on the client. Some stores may provide you the option of not having this period of exchange for a small discount on the item.

It will be a decision that will depend entirely on your interest. Due to any incidents, technical and logistical, it will not provide you with any protection against incidents that may occur during the purchase.

It is always convenient to take advantage of this clause to avoid unexpected situations on the part of customers, especially for purchasing products abroad or simply because they are too complex to repair.

Another right that users have, although in this case, with greater complexity in its implementation, is directly related to the ability to receive personalized attention.

In this sense, the current regulation in the e-commerce field allows customers to contact the digital store. For this reason, this class of business should include one or more of the following contacts on their website:

  • Email shall be sent from business and never from a private address.

  • Landline or mobile phone numbers shall be with a local prefix.

  • Other forms of personal communication are social networks, offices, etc.

  • Customers may use them to establish direct communication or directly generate a faster response from the company.

If for some reason, this information is not present, you shall be skeptical of his intentions. Or at least for violation of some rights those consumers have.

Did you know?

77% of online shoppers in Kosovo are buying clothes. (Eurostat)

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Legal disclaimer: This geographical map is for informational purposes only and does not constitute recognition of international boundaries or regions; GIZ makes no claims concerning the validity, accuracy or completeness of the maps nor assumes any liability resulting from the use of the information therein.

North Macedonia

Population 2057680
Population ages 16-64 13992.22
Internet use 85.3%
Internet shoppers 53.5%
Currency Macedonian denar
GDP per capita, PPP 21304.5

Albania

Population 2777690
Population ages 16-64 1861052
Internet use 83.1%
Internet shoppers 38.5%
Currency Albanian lek
GDP per capita, PPP 19496.20

Serbia

Population 6664450
Population ages 16-64 43318.93
Internet use 85.36%
Internet shoppers 64.18%
Currency Serbian dinar
GDP per capita, PPP 25061.9

Kosovo

Population 1761980
Population ages 16-64 11981.46
Internet use 90%
Internet shoppers 51%
Currency European euro
GDP per capita, PPP 14971.20

Bosnia & Herzegovina

Population 3233530
Population ages 16-64 21664.65
Internet use 83.38%
Internet shoppers 41.31%
Currency Bosnia and Herzegovina convertible mark
GDP per capita, PPP 20950.20

Moldova

Population 2538890
Population ages 16-64 17264.45
Internet use 76%
Internet shoppers 34%
Currency Moldovan leu
GDP per capita, PPP 15719

Montenegro

Population 617210
Population ages 16-64 4011.87
Internet use 88.36%
Internet shoppers 32.13%
Currency European euro
GDP per capita, PPP 28324.6

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* This designation is without prejudice to positions on status and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo declaration of independence.

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